Terms of service

TABLE OF CONTENTS

  1. General Provisions
  2. Definitions
  3. Registration and User Account
  4. Placing Orders
  5. Prices and Payments
  6. Delivery and Shipping
  7. Right to Cancel the Contract (14 Days)
  8. Complaints and Warranty
  9. Personal Data Protection (GDPR)
  10. Newsletter
  11. Final Provisions


§1. General Provisions

  1. These Terms and Conditions set forth the rules for using the online store available at riadloom.com, operated by Riad Loom Jagoda Adamik-Borowska, with its registered office in Gdańsk at 22/207 Księdza Jerzego Popiełuszki Street, NIP: 9452160333, REGON: 381957062, registered in the Central Register and Information on Economic Activity (CEIDG).
  2. The Seller can be contacted via email at hello@riadloom.com or by phone at +48 504 582 942.
  3. The Terms and Conditions are available free of charge on the store’s website and may be downloaded by the Customer at any time.
  4. Use of the store constitutes acceptance of these Terms and Conditions.

§2. Definitions

  • Seller – a natural person conducting business activity under the name Riad Loom Jagoda Adamik-Borowska, registered in the Central Register and Information on Economic Activity (CEIDG), Tax ID (NIP): 9452160333, Statistical ID (REGON): 381957062.
  • Customer – a natural person, a legal entity, or an organizational unit without legal personality that makes purchases in the Store.
  • Consumer – A Customer who is a natural person making a purchase not directly related to their professional or business activities.
  • Store – The online store operated by the Seller at riadloom.com.
  • Order – a declaration of intent by the Customer aimed at concluding a sales contract. When the Customer places an Order via means of distance communication, it is subject to an obligation to pay. The term “Order” also refers to the products purchased by the Customer.
  • Product – a movable item available in the Store that is the subject of a sales contract.
  • Account – a customer account in the Store; it contains the data provided by the Customer and information about the Orders placed by the Customer in the Online Store.
  • Registration Form – a form available in the Online Store that allows the creation of an Account.
  • Order Form – an interactive form available in the Online Store that allows a Customer to place an Order, specifically by adding Products to the Shopping Cart and to specify the terms of the Sales Agreement, including the method of delivery and payment.
  • Shopping Cart – a feature of the Online Store’s software where the Products selected by the Customer for purchase are displayed.

§3. Registration and User Account

  1. Purchases in the Store can be made both after registering an account and without registration (as a guest).
  2. Account registration is voluntary and free of charge.
  3. The Customer is required to provide accurate and up-to-date information during registration.
  4. The Customer may delete their account at any time by sending a request to the Seller’s email address.

§4. Placing Orders

  1. Orders can be placed 24 hours a day, 7 days a week.
  2. To place an order, the Customer selects products, adds them to the shopping cart, and then fills out the order form and confirms the purchase.
  3. After placing an order, the Customer receives a confirmation at the specified email address. The sales contract is concluded when the Seller accepts the order for processing.
  4. The Seller reserves the right to cancel an order if a product is unavailable, notifying the Customer immediately and issuing a full refund for any payments already collected.
  5. The product photos displayed in the Online Store are for illustrative purposes only and depict specific items; however, there may be minor differences between their appearance in the photo and the actual product. These differences may result, among other things, from lighting conditions during photography or individual color settings on the Customer’s screen.


§5. Prices and Payments

  1. All prices listed in the Store are gross prices (including VAT) expressed in PLN.
  2. Shipping costs are listed separately and are added to the order total before the Customer confirms the order.
  3. Available payment methods: Przelewy24: fast bank transfers, Visa and Mastercard payment cards, BLIK, Apple Pay, Google Pay, and Klarna.
  4. Payment must be made immediately after placing the order.
  5. The Seller issues a receipt or a VAT invoice at the Customer’s request.

  6. If you encounter any problems making a payment using the above payment method, please contact the Seller by sending an email to hello@riadloom.com.

§6. Delivery and Shipping

  1. The Seller ships orders within Poland and to member states of the European Union.
  2. Detailed information about delivery methods and accepted payment methods can be found on the Store’s website under the “Delivery and Payment” tab.
  3. Available delivery methods: InPost Courier, DPD Courier, DHL Courier
  4. Order processing typically takes 1–3 business days from the time payment is confirmed.
  5. The delivery time for the selected method must be added to the processing time.

  6. For orders shipped outside of Poland, the Customer may be required to pay customs duties or taxes in accordance with the laws of the destination country.

  7. The Seller provides the Customer with a tracking number after the package has been shipped.

§7. EU Right of Withdrawal

  1. The consumer has the right to withdraw from a distance sales contract without giving any reason within 14 days from the date of receipt of the product (in accordance with EU Directive 2011/83/EU and local implementing regulations).
  2. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of an unambiguous statement (email, letter) sent to: hello@riadloom.com.
  3. The product must be returned no later than 14 days from the date the Seller was notified of the withdrawal to the following address: ul. Księdza Jerzego Popiełuszki 22/207, 80-864 Gdańsk.
  4. The Customer is responsible for the return shipping costs.
  5. The Seller will refund all payments, including delivery costs (except for any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive one offered), within 14 days of receiving the returned item or proof of its shipment.
  6. The Seller will issue a refund using the same payment methods that the Customer used in the original transaction, unless the Customer agrees to an alternative arrangement.
  7. The right of withdrawal does not apply if the goods, which are not part of the Store’s regular offering, were specially ordered by the Seller at the Customer’s request.

§8. Complaints and Warranty

  1. The Seller is liable to Consumers for any nonconformity of the product with the contract in accordance with the provisions of national law implementing EU Directive 2019/771.
  2. The Customer may file a complaint in accordance with the rules and within the time limits specified in the Civil Code, in writing to the address Księdza Jerzego Popiełuszki 22/207, 80-864 Gdańsk, or electronically to hello@riadloom.com.
  3. A complaint should include: the Customer’s information, order number, a description of the defect, the date it was discovered, and the Customer’s request (repair, replacement, price reduction, or refund).
  4. The Seller will review the complaint within 14 days of receiving it and inform the Customer of the outcome.
  5. Carpet shedding does not constitute grounds for a complaint, as it is a natural characteristic of hand-tufted wool carpets.
  6. The online store will refund the Customer for returned or disputed merchandise within 14 days, counting from the date the complaint is approved, to the account specified by the Customer.
  7. The Seller does not accept any shipments sent cash on delivery.
  8. The Consumer has the right to out-of-court dispute resolution. In EU countries, the ODR platform is available at: https://ec.europa.eu/consumers/odr.
  9. Any disputes arising between a Customer who is not a Consumer and the Seller shall be resolved by the court having jurisdiction over the Seller’s registered office.

§9. EU General Data Protection Regulation (GDPR)

  1. The controller, as defined in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: “GDPR”) with respect to Customers’ personal data is the Seller.
  2. The Administrator collects Customers’ personal data through the Online Store for the purpose of fulfilling the Sales Agreement and delivering the order, and—if the Customer provides the appropriate consent—also for marketing purposes.
  3. The Recipients of the Online Store Customers’ personal data may include:
  • A selected electronic payment processor for the Online Store, to whom the Administrator provides the collected Customer personal data in order to process payment for the Order.
  • The selected carrier or intermediary handling shipments on behalf of the Administrator, in cases where the Customer selects courier delivery as the shipping method in the Online Store.

        4. The Customer has the right to access and correct their personal data

        5. Providing personal data is voluntary; however, failure to provide the personal data specified in the Terms and Conditions that is necessary to conclude the Sales Agreement will result in the inability to conclude said agreement.

§10. Newsletter

  1. The Newsletter service is voluntary and provided free of charge. It consists of the Seller sending messages to the Customer’s email address containing information about discounts, promotions, and the Seller’s services, including commercial content. The Newsletter is sent to all Customers who have subscribed to it.
  2. Any Customer who provides their email address via the form available on the Online Store’s website may use this service.
  3. After submitting the form, the Customer immediately receives a confirmation via email at the provided email address. At this point, a contract for the provision of the Newsletter service via email is concluded.
  4. The Customer has the right to unsubscribe from the Newsletter at any time by sending an email requesting the withdrawal of consent to hello@riadloom.com. Withdrawal of consent does not affect the lawfulness of data processing carried out prior to such withdrawal.
  5. The Seller may block access to the Newsletter service if the Customer violates applicable laws or the provisions of these Terms and Conditions, particularly for security reasons—for example, in the event of attempts to breach the security of the Online Store’s website—and shall notify the Customer thereof.

§11. Final Provisions

  1. In matters not covered by these Terms and Conditions, the provisions of Polish law and the relevant provisions of European Union law shall apply.
  2. The Seller reserves the right to amend these Terms and Conditions for valid reasons (e.g., changes in the law). Customers with an account will be notified of such changes 7 days in advance.
  3. Amendments to these Terms and Conditions do not affect orders placed before the date they take effect.
  4. The right to withdraw from a distance contract does not apply to any entity other than a Consumer. Any liability of the Seller toward a Customer who is not a Consumer is excluded. 
  5. In the event of a dispute with a Customer who is not a Consumer, the court having jurisdiction over the Seller’s place of business shall have jurisdiction.
  6. To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the Store’s operation, caused by force majeure, unauthorized actions by third parties, or the Online Store’s incompatibility with the Customer’s technical infrastructure.
  7. The Seller shall not be liable for the failure to deliver a message sent to the email address provided by the Customer if such failure is caused by the blocking or deletion of emails by software installed on the Customer’s computer or by blocking by mail server administrators.
  8. These Terms and Conditions shall take effect on April 6, 2026